1. Acceptance of Terms

By accessing or using RatedStylist, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you must not use our platform.

2. Description of Service

RatedStylist is a UK-based marketplace connecting clients with hair, beauty, and wellness professionals. We provide a platform for clients to discover salons, read verified reviews, check availability, and make bookings. RatedStylist does not employ the stylists or operate the salons listed on the platform.

3. User Accounts

You must be 18 years of age or older to register for an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

4. Booking and Cancellation

Bookings made through RatedStylist are subject to the availability and confirmation of individual salons. Cancellation policies are set independently by each salon and displayed prior to booking. We strongly recommend cancelling at least 24 hours in advance to avoid cancellation fees.

5. Payments

All payments on RatedStylist are processed securely via Stripe. Prices shown on the platform include VAT where applicable. Refund eligibility is determined by the individual salon's refund policy, which is presented at the time of booking.

6. Reviews

Reviews on RatedStylist must originate from verified bookings. We reserve the right to remove, edit, or decline to publish any review that we determine to be fraudulent, abusive, defamatory, or otherwise in violation of these terms.

7. Intellectual Property

All content, logos, design elements, trademarks, and software on RatedStylist are the exclusive property of RatedStylist Ltd or our licensed partners. You may not copy, reproduce, distribute, or create derivative works from any part of the platform without prior written consent.

8. Limitation of Liability

RatedStylist acts as an intermediary marketplace and is not responsible for the quality, safety, or legality of services provided by salons listed on the platform. To the maximum extent permitted by applicable law, RatedStylist shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the service.

9. Contact

Questions or concerns about these Terms of Service? Contact our legal team at legal@ratedstylists.co.uk.