Question 1

How do I book an appointment?

Accepted Answer

Search for a salon or stylist by name, location, or service. Pick a service, choose a date and time that works for you, and confirm your booking.

Question 2

Do I need an account to book?

Accepted Answer

No. Guest booking is fully supported. If you create an account, you can view booking history and rebook favourites more easily.

Question 3

Can I cancel or reschedule my booking?

Accepted Answer

Yes. Each salon and stylist sets their own cancellation policy. You can cancel or reschedule from your booking confirmation email or your My Bookings page.

Question 4

How does payment work?

Accepted Answer

You pay a deposit when you book to secure your slot. The remaining balance is usually settled at the salon or with your stylist after the appointment.

Question 5

How do I leave a review?

Accepted Answer

After your appointment, go to My Bookings and use the review action next to the completed booking.

Question 6

How do I list my salon on RatedStylist?

Accepted Answer

Sign up for a business account and complete the onboarding flow. You will add salon details, services, and hours before going live.

Question 7

Is there a listing fee?

Accepted Answer

Commercial terms depend on the current rollout stage and plan. The dashboard will always show what applies to your account clearly.

Question 8

How do staff accounts work?

Accepted Answer

Add staff members from your dashboard. Each person can have their own schedule, assigned services, and booking availability.

Question 9

How do I receive payments?

Accepted Answer

We use Stripe Connect for payouts. During onboarding or billing setup, you connect the bank account that should receive funds.

Question 10

How do I create my booking page?

Accepted Answer

Sign up as an independent stylist and choose your public handle during onboarding. Your booking page is then available at your public handle URL.

Question 11

What is touring mode?

Accepted Answer

Touring mode lets you open availability in selected cities for limited periods so clients can book you there directly.

Question 12

How do I share my booking link on social media?

Accepted Answer

Use the social tools in your stylist dashboard to copy your booking link or create share assets for your channels.

Question 13

How do I add my portfolio?

Accepted Answer

Upload portfolio items directly from the stylist dashboard. Strong portfolio imagery is one of the clearest booking drivers.

Question 14

How do I contact support?

Accepted Answer

Email hello@ratedstylist.co.uk. For urgent booking issues, check your booking confirmation for direct salon or stylist contact details.

Question 15

Is my data safe?

Accepted Answer

Yes. We take data security seriously and keep user data within the controls described in our privacy policy.

Question 16

What makes RatedStylist different?

Accepted Answer

The platform is built around real pricing, real availability, and a faster booking path for both salons and independent stylists.

Frequently Asked Questions

For Clients

For Salon Owners

For Independent Stylists

General

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